Customer Care
Support, service, and resources for gas detection systems.
Request Support
Request Support
RAE Systems offers genuine spare parts for all of its products.
Spare parts and expert service are available at most RAE Systems Distributors. If you are a distributor or an end-user that purchases directly from RAE Systems, spare parts are available through the normal sales process.
If you require assistance please contact our Technical Support Centers at:
USA Technical Information
Monday through Friday, 8AM - 5PM CST
Toll Free: +1 888 723 4800
Technical questions? Please click here
Service RMA, please click here
EMEA Technical Information
Customer Service EMEA:
Tel: 00800 333 222 44 (Freephone number)
Tel: +41 44 943 4380 (Alternative number)
Fax: 008800 333 222 55
Middle East Tel: +971 4 450 5852
Software Updates
Featured Software Updates
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ProRAE Studio II
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Service Centers
Service for RAE Systems products is available from RAE Systems direct or through our worldwide network of authorized distributors and service partners. To meet the unique requirements of various markets around the world, RAE Systems operates three regional Technical Support Centers. Please contact the support center in your geographic area for assistance.
Alaska
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TTT Environmental4201 B StreetAnchorage, AK 99503United StatesPhone:(907) 770-9041Fax:(907) 770-9046
Alabama
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Total Safety1313 CommerceDecatur, AL 35601United StatesPhone:(888) 833 4974Fax:(256) 355 1495
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Total Safety5237 Halls Mill RoadBldg JMobile, AL 36619United StatesPhone:(251) 666 4103Fax:(251) 666 4350
Arkansas
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Northside Sales7115 E. Bethany RoadNorth Little Rock, AR 72117United StatesPhone:(501) 945 0905Fax:(501) 945 3928
Arizona
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Airgas On-site Safety Services3915 East La Salle StreetPhoenix, AZ 85040United StatesPhone:(602) 459-3031
California
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Bennett-Bowen Lighthouse9844 Alburtis AveSante Fe Springs, CA CA 90670United States
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Don Wolf & Associates, Inc21955 Plummer StreetChatsworth, CA 91311United StatesPhone:(818) 885-5800
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Hagemeyer North America Inc5102 Port Chicago Highway Ste AConcord, CA 94520United StatesPhone:925-827-8890
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Jet Specialty Inc713 N. Morgan RdOklahoma City, CA 73127United StatesPhone:405-789-5260
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Pine Environmental14733 Catalina StreetSan Leandro, CA 94577United StatesPhone:510-732-6591Fax:510-732-6595
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S & S Supplies and Solutions1915 Shell AveMartinez, CA 94553United StatesPhone:925-313-0360Fax:952-229-0811
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S & S Supplies and Solutions16820 South Main StreetCarson, CA 90248United StatesPhone:310-715-6193Fax:310-715-6326
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S&S Supplies and Solutions2101 E. Pacific Coast HwyWilmington, CA 90744United StatesPhone:310-925-1010Fax:310-522-6424
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SKC-West Inc2380 East Walnut AvenueFullerton, CA 92835United StatesPhone:714-992-2780; 800-752-9378
Colorado
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Essential Safety Products5750 Pecos StDenver, CO 80221United StatesPhone:800 748 2478
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Geotech Environmental2650 East 40th AvenueDenver, CO 80205United StatesPhone:303 320 4764
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Safeware Inc.8141 W I-70 Frontage RdUnit 1Arvada, CO 80002United StatesPhone:303-322-35Fax:303-322-1992
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TG Technical Services Colorado3124 S. Parker Road, #A2-134Aurora, CO 80014United StatesPhone:(303) 578-9009
Florida
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Safety Products, Inc.3517 Craftsman Blvd.Lakeland, FL 33803United StatesPhone:(863) 665-3601
Georgia
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Safeware Inc.2445 Hilton Drive Suite 119Gainsville, GA 30501United StatesPhone:770-963-0207
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United Safety2213 Oak Falls LaneBuford, GA 30519United StatesPhone:(404) 915-3554
Illinois
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EES-Essential Equipment Solutions941 Enterprise CourtSt. Charles, IL 60174United StatesPhone:(630) 464 7996 x108
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JJS Technical Services1900 E. Golf Rd. Ste 950Schaumburg, IL 60173United StatesPhone:(866) 455-7832
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One Way Safety418 Shawmut Avenue, Suite BLa Grange, IL 60525United StatesPhone:(708) 579-0229
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RAECO135 Bernice DrBensenville, ILUnited StatesPhone:800-852-9795Fax:815-464-8720
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U.S. Environmental Rental Corp781 Industrial DrElmhurst, IL 60126United StatesPhone:(630) 501-1847
Indiana
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AFC International, Inc.715 Almond St SouthwestDeMotte, IN 46310United StatesPhone:(800) 952 3293Fax:(219) 987 6826
Kentucky
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All Safe Industries11360 Bluegrass ParkwayLouisville, KY 40299United StatesPhone:(502) 499 7988Fax:(502) 499 7989
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ORR Safety11601 Interchange Dr.Louisville, KY 40229United StatesPhone:502-774-5791Fax:502-776-8030
Louisiana
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Distribution NOW3408 Hwy 90 WestWestlake, LA 70669United StatesPhone:337-882-6405
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JM Test Systems7323 Tom DriveBaton Rouge, LA 70806United StatesPhone:(225) 925 2029Fax:(225) 927 0036
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Total Safety5749 Highway 90 EastBroussard, LA 70518United StatesPhone:(337) 837 1888Fax:(337) 837 1064
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Total Safety2635 South Hodgeson AvenueGonzales, LA 70737United StatesPhone:(225) 644 8577Fax:(225) 644 4337
Maryland
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Federal Resources235 Log Canoe Circle Suite GSuite GStevensville, MD 21666United StatesPhone:800-892-1009
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Safeware Inc.7079 Oakland Mills RdColumbia, MD 21046United StatesPhone:770-963-0207Fax:770-822-5873
Michigan
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Argus-Hazco46400 Continental DriveChesterfield, MI 48047United StatesPhone:(800) 873 0456Fax:(586) 840 3201
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Hagemeyer North America Inc763 S. Oakwood BlvdDetriot, MI 48217United StatesPhone:313-843-2206Fax:313-843-2218
Minnesota
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Clarey's Safety Equipment3555 9th Street NWRochester, MN 55901United StatesPhone:(800) 558 8009Fax:(507) 289 5213
Missouri
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Day Star Safety203 E 14th AvenueNorth Kansas City, MO 64116United StatesPhone:(800) 421-6481Fax:(800) 421-6481
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OHA/ Reis Environmental11022 Linpage PlaceSt. Louis, MO 63132United StatesPhone:(314) 426 5600Fax:(314) 426 3714
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Wise Safety & Environmental11022 Linpage PlaceSt. Louis, MO 63132United StatesPhone:(314) 428-3100
North Carolina
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Enviro-Equipment, Inc11180 Downs RoadPineville, NC 28134United StatesPhone:888.274.8929Fax:704.588.5119
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Rayco Safety Inc375 West Maple StreetYadkinville, NC 27055United StatesPhone:336-849-1000
North Dakota
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Triple AAA Safety Training509 10th St SEWATFORD CITY, ND 58854United States
Nebraska
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Paramount Gas Products2840 South 70th Street, Suite 7Lincoln, NE 68506United StatesPhone:402-450-5129
New Jersey
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Pine Environmental92 North Main St., Bldg. 20Windsor, NJ 08561United StatesPhone:(800)301-9663
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US Environmental Rental5C South Gold DriveHamilton, NJ 08691United StatesPhone:(609) 585 6090
New Mexico
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Farmington Fire Equipment & Safety6007 E Main StreetFarmington, NM 87401United StatesPhone:(505) 327-1933
New York
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Eco-Rental Solutions250 Clearbrook RoadElmsford, NY 10523United States
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Eco-Rental Solutions75 Rockwood StreetRochester, NY 14610United StatesPhone:(855) ECO-RENTFax:(585) 625 2366
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Northern Safety & IndustrialP.O. Box 4250Utica, NY 13504United StatesPhone:1-888-201-6074
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Safety Instruments, Inc.247 Route 100Suite 2004Somers, NY 10589United StatesPhone:(914) 301 5858Fax:(914) 301 5857
Pennsylvania
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Environmental Equipment & Supply491 Blue Eagle AveHarrisburg, PA 17112United StatesPhone:800-739-7706
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Safeware Inc.1800 Byberry Rd. Suite 801Huntingdon Valley, PA 19006United StatesPhone:215-354-1401
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Susquehanna Fire Equipment Co2122 Main StreetDewart, PA 17730United StatesPhone:800-822-2105
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Total Safety10 Industrial HwyBldg. X - MS 17Essington, PA 19029United StatesPhone:(610) 521 3323Fax:(610) 521 3299
Tennessee
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Perma-Fix Environmental Services10512 Lexington DriveSuite 200Knoxville, TN 37932United StatesPhone:856-392-1397
Texas
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24 HR Safety, LLC4912 Railroad AvenueDeer Park, TX 77536United StatesPhone:(281) 479-2407
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Concept Controls, Inc.1318 Underwood RoadDeer Park, TX 77536United StatesPhone:(855) 909-4400
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CRITICAL SERVICES, INC14002 Hawksnest Bay DriveCorpus Christi, TX 78418United StatesPhone:(361) 949-8620
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Crown Supply515 E. 10th St.Borger, TX 79007United StatesPhone:806-274-7178
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Distribution NOW201 21st St SouthTexas City, TX 77590United StatesPhone:409-945-2457
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FarrWest Environmental Supply, Inc108 Commercial PlaceSte 204Schertz, TX 78154United StatesPhone:(210) 566 1857Fax:(210) 566 1897
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Hagemeyer North America Inc710 B College AveBorger, TX 79007United StatesPhone:806-273-3680Fax:806-273-5027
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S & S Supplies and Solutions2555 Savannah AvenueNorth Port Arthur, TX 77640United StatesPhone:409-989-3032Fax:707-428-1843
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Specialized Response Solutions411 Bolliger Blvd.Fort Worth, TX 76108United StatesPhone:(817) 246 3338Fax:(817) 246 0311
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Total Safety11111 Highway 225La Porte, TX 77571United StatesPhone:(281) 867 2300Fax:(281) 867 2400
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Total Safety125 20th StreetTexas City, TX 77590United StatesPhone:409-949-9153
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Total Safety903 Industrial StreetFreeport, TX 77531United StatesPhone:
Utah
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Apparatus Equipment & Service1103 South 700 WestSalt Lake City, UT 84104United States
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OHA/Reis Environmental1995 South 4490 WestSalt Lake City, UT 84104United StatesPhone:(801) 978 3755Fax:(801) 978 9087
Virginia
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Safeware Inc.5641 S. Laburnum Ave.Henrico, VA 23231United StatesPhone:804-236-0429
Washington
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TTT Environmental904 Auburn Way NAuburn, WA 98002United StatesPhone:(253) 373 9041
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Siafa S.R.L.Av Rivadavia #9609C1407DZF Buenos AiresArgentinaPhone:+54 11 4684 2232Fax:+54 11 4684 1141
São Paulo
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AgsolveRua Dr Oswaldo Cruz, 764 Indaiatuba-sp 13334-010Brazil764 Indaiatuba-spIndaiatuba - SP13334-010Phone:19 3825-1991
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Almont do Brasil LtdaRua Horácio de Castilho, 284São Paulo - SPBrazil02125Phone:+55 11 3488 9300Fax:+55 11 3488 9316
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Yorgos AmbientalRua Antônio de Barros, 2080 Vila CarrãoBrazilRua Antônio de BarrosVila Carrão - SP2080Phone:+55 11 2507-7340
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Safety ServiceCalle Merced #188P.O. Box 16193STGO-9 SantiagoChilePhone:+56 2 633 0114Fax:+56 2 639 4410
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High Tec Environmental LtdaCra. 67 (Av. Boyaca) No 167 - 61 Of. 207Centro Empresarial Colina Office ParkBogotaColombiaPhone:+57 1 671 3700
Jalisco
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Seguridad Industrial Privada Gova, S.A. C.V.Batalla de Zacatecas No. 3311Tlaquepaque Jalisco 45590MexicoPhone:+52 33 3635 7172Fax:+52 33 3659 2705
Republica de Panama
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Rocayol Safety & Industrial CenterVia Ricardo J Alfaro Villa de las Fuentas #2PanamaVia Principal 8-BRepublica de PanamaPhone:+507 301 0085Fax:+507 301 0086
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Grupo Ecológico & Instrumental, S.A.C.Jr. Atusparia # 150, Depto. 301-302Lima 39 Elio LimaPeruPhone:+511 6225141
Trinidad
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ROSE Environmental LtdUnit#7, LOT 2C Chootoo RoadEl SocorroTrinidad and TobagoPhone:+868 638 7673Fax:+868 675 1988
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Safety Plus Ltd.27 Gomez StreetSan FernandoTrinidad and TobagoPhone:+868 653 8534Fax:+868 657 5194
Zulia
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Industrial Fire Service C.A. (IFSCA)Calle san joseMaracaibo Zulia 4005VenezuelaPhone:+58 265 631 4901Fax:+58 265 631 4793
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VWR International GmbHGraumanngasse 71150 WienAustriaPhone:+43 (0) 1 97 00 20Fax:+43 (0) 1 97 00 20
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Contrec Technologies AGRiedstrasse 68953 DietikonSwitzerlandPhone:+41 1 746 32 20Fax:+41 1 746 32 29
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Life Safety Distribution GmbHJavastrasse 28604 HegnauSwitzerlandPhone:+41 (0) 44 943 4300Fax:+41 (0) 44 943 4398
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Chromservis s.r.o.Jakobiho 32710900 PetroviceCzech RepublicPhone:+420 274 021 222+Fax:+420 274 021 220
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ABGS GmbHStephensonstraße 2201257 DresdenGermanyPhone:+49 (0) 351 32 38 37 10Fax:+49 (0) 351 32 05 817
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Bernt Messtechnik GmbHGrunerstraße 13340239 DüsseldorfGermanyPhone:+49 (0) 211 63 10 65Fax:+49 (0) 211 62 61 10
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Cyrus Safety GmbHPetersauerstrasse 3468307 MannheimGermanyPhone:+49 (0) 621 78 99 87 93Fax:+49 (0) 621 78 99 87 95
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Fritz Massong GmbHSchießgartenweg 867227 FrankenthalGermanyPhone:+49 (0) 6233 36 50Fax:+49 (0) 6233 36 54 50
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Kilian Fire & Safety GmbH & Co. KGFranz-Betz-Straße 2894227 ZwieselGermanyPhone:+49 (0) 9922 80 25 85Fax:+49 (0) 9922 80 25 86
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mk-marine GmbHWestkai 5027572 BremerhavenGermanyPhone:+49 (0) 471 97 22 70Fax:+49 (0) 471 97 22 727
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Move OrangeTimm-Kröger-Straße 42121680 StadeGermanyPhone:+49 (0) 4141 41 20 82Fax:+49 (0) 4141 41 20 83
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Right SenseVasili NedicEichholzstraße 2742551 VelbertGermanyPhone:+49 (0) 2051 8023300Fax:+49 (0) 2051 8023311
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RAE Systems SpainAvinguda del Remolar 3108820 el Prat de LlobregatBarcelonaSpainPhone:+34 93 378 8352Fax:+34 9 378 8353
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RAE Systems France336 Rue de la Fée des Eaux69390 VernaisonFrancePhone:+33 4 78 46 16 65Fax:+33 4 78 46 25 98
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Frontline Safety UK LtdUnit F, 230 Parkway PointSpringhill ParkwayUnited KingdomGlasgowG69 6GAPhone:+44 (0)141 89 01 150Fax:+44 (0)141 89 01 153
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Resmar LtdKingstreet Industrial EstateUnit 27United KingdomMiddlewich CheshireCW10 9LFPhone:+44 (0) 845 803 3399Fax:+44 (0) 1606 841954
Bedford
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Casella Measurement Regent HouseRegent HouseWolseley RoadUnited KingdomKempstonBedfordMK42 7JYPhone:+44 (0) 1234 844 100Fax:+44 (0) 1234 841 490
Lancashire
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Ribble Environmental LtdGisburn Business Park, Gisburn RoadUnit 3United KingdomGisburnLancashireBB7 4JPPhone:+44 (0) 1200 44 58 04Fax:+44 (0) 1200 44 58 09
Oxfordshire
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RAE Systems UKD5 Culham Innovation CentreUnited KingdomAbingdonOxfordshireOX14 3DBPhone:+44 (0) 1865 40 83 68Fax:+44 (0) 1865 40 83 01
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Shawcity Ltd Instrument HouseUnit 91-92Shrivenham Hundred Business ParkUnited KingdomWatchfieldOxfordshireSN6 8TYPhone:+44 (0) 1367 899 553,+44 (0) 1793 784 466Fax:+44 (0) 1367 25 32 00
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Purcon Ltd146 Mihalakopoulou Ave11527 AthensGreecePhone:+30 2107 793231Fax:+30 210 7790300
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Technomobil d. o. o.Zagrebačka cesta 145A10000 ZagrebCroatiaPhone:+385 (0) 1 3040 111Fax:+385 (0) 1 3699 010
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Spirooptic Kft1051 BudapestHungarySas utca 21Phone:+36 20 244-3322
Dublin 15
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Seridan LimitedCoolmine Industrial estateIrelandClonsillaDublin 15Phone:+353 (0) 1 820 63 46Fax:+353 (0) 1 820 63 47
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Emproco LtdSouthern Industrial EstateP.O.B 730, Hanapach St. 28AshkelonIsraelPhone:+972 8 6718187, +972 8 6744227Fax:+972 8 6714944, +972 8 6718186
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Recom Industriale S. r. l.Via Pietro Chiesa, 2516149 GenovaItalyPhone:+39 010 469 56 61Fax:+39 010 642 42 05
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RAE Systems BeneluxNetherlands2908 LC Capelle aan den IJsselPhone:+31 10 442 6149Fax:+31 10 442 6148
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Martin Bruusgaard & Co ASLøkketangen201337 SandvikaNorwayPhone:+47 67 54 93 00Fax:+47 67 54 93 31
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Eko-Efekt Sp. z o.o.Ulica Bolesława Prusa920-064 LublinPolandPhone:+48 (0) 81 747 43 53Fax:+48 (0) 81 740 33 45
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OMC ENVAG Sp. z o.oUlica Iwonicka2102-924 WarsawPolandPhone:+48 (22) 858 7878Fax:+48 (22) 858 7897
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Scantec Miljö ABBox 238433 24 PartilleSwedenPhone:+46 (0) 31 336 90 00Fax:+46 (0) 31 336 90 367
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Ege-Mar Teknolojiİcmeler Mah. Mazhar Sok. No:21/8 Tuzla21/8 IstanbulTurkeyPhone:+90 216 494 52 66Fax:+90 216 494 52 36
Victoria
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Active Environmental Solutions2 Merchant AvenueThomastown VIC 3074AustraliaPhone:+(613) 9464 2300
Auckland
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APC Techsafe15 Puriri StreetUnit 1New Lynn 0600New ZealandPhone:+64 9 827 6001Fax:+64 9 827 7897
Illinois
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U.S. Environmental Rental Corp781 Industrial DrElmhurst IL 60126, IL 60126United StatesPhone:630-501-1847Fax:630-501-1726
Oklahoma
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Jet Specialty Inc713 N. Morgan RdOklahoma City, OK 73127United States
Product Registration
Product Registration
RMA Service Request
RMA Service Request
Use RAE Systems’ Online RMA tool to request an RMA (Return Material Authorization) number for returning equipment for warranty and non-warranty repair. You may only log a request for an online RMA if you are based within North America, Central America, South America, Hawaii, Alaska, Guam, or the Caribbean Islands.
When requesting an RMA number, the following information must be provided:
- Serial number of each unit being returned
- Brief description of the problem for each unit
- Contact, billing, and return shipment addresses
- Billable payment process for any non-warranty repairs (credit card numbers need to be phoned in. No credit card numbers will be accepted via email).
Please note: equipment shipped to repair without an RMA number, or any product deviation to the RMA number, will delay your repair from being processed and may be returned to you without being serviced. View our complete Service Programs offerings, here.
RMA Service is available in USA only. For EMEA please contact our Customer Service EMEA:
Tel: 00800 333 222 44 (Freephone number)
Tel: +41 44 943 4380 (Alternative number)
Fax: 00800 333 222 55
Middle East Tel: +971 4 450 5852
Training
RAE Systems Training
Courses and training for confident operation.
RAE Systems is committed to helping you feel confident and competent every time you use a RAE Systems product. Our training courses are designed to provide you with a complete understanding of RAE Systems products and services, including function, operation, maintenance, and more. Our experienced team of detector and monitor specialists can even create custom courses to be conducted at your facility.
Courses include:
- Gas Detection Technologies
- Product Focus – Benefits, Features, Operation
- Service Certifications
- User Training
- Custom Training
Interested in scheduling a custom course, or looking for more information on our course schedule? Contact our US training team at DL-CA3UTraining@Honeywell.com.
For Training in EMEA please get in touch with our Customer Service EMEA:
Tel: 00800 333 222 44 (Freephone number)
Tel: +41 44 939 4380 (Alternative number)
Fax: 00800 333 222 55
Middle East Tel: +971 4 450 5852
Note: Dates and locations of all courses are subject to change.
Existing USA users log in here
Click Here For Courses Available In USA
Click Here For Courses Available In EMEA