Customer Care

Support, service, and resources for gas detection systems.

Request Support

Request Support

RAE Systems offers genuine spare parts for all of its products.

Spare parts and expert service are available at most RAE Systems Distributors. If you are a distributor or an end-user that purchases directly from RAE Systems, spare parts are available through the normal sales process.

If you require assistance please contact our Technical Support Centers at: 

USA Technical Information
Monday through Friday, 8AM - 5PM CST
Toll Free: +1 888 723 4800
Service RMA, please click here


EMEA Technical Information
Customer Service EMEA:
Tel: 00800 333 222 44 (Freephone number)
Tel: +41 44 943 4380 (Alternative number)
Fax: 008800 333 222 55
Middle East Tel: +971 4 450 5852

Service Programs (pdf)

Software Updates

Featured Software Updates

View All Software

Firmware Updates

Featured Firmware Updates

View All Firmware

Service Centers

Service for RAE Systems products is available from RAE Systems direct or through our worldwide network of authorized distributors and service partners. To meet the unique requirements of various markets around the world, RAE Systems operates three regional Technical Support Centers. Please contact the support center in your geographic area for assistance.

North America
United States

Alaska

  • TTT Environmental
    4201 B Street
    Anchorage, AK 99503
    United States
    Phone:
    (907) 770-9041
    Fax:
    (907) 770-9046
    http://www.tttenviro.com/

Alabama

Arkansas

  • Northside Sales
    7115 E. Bethany Road
    North Little Rock, AR 72117
    United States
    Phone:
    (501) 945 0905
    Fax:
    (501) 945 3928
    http://www.northsidesales.com/

Arizona

  • Airgas On-site Safety Services
    3915 East La Salle Street
    Phoenix, AZ 85040
    United States
    Phone:
    (602) 459-3031
    https://www.airgas.com/

California

Colorado

Florida

Georgia

  • Safeware Inc.
    2445 Hilton Drive Suite 119
    Gainsville, GA 30501
    United States
    Phone:
    770-963-0207
    http://www.safewareinc.com/
  • United Safety
    2213 Oak Falls Lane
    Buford, GA 30519
    United States
    Phone:
    (404) 915-3554

Illinois

  • EES-Essential Equipment Solutions
    941 Enterprise Court
    St. Charles, IL 60174
    United States
    Phone:
    (630) 464 7996 x108
  • JJS Technical Services
    1900 E. Golf Rd. Ste 950
    Schaumburg, IL 60173
    United States
    Phone:
    (866) 455-7832
    http://www.jjstech.com/
  • One Way Safety
    418 Shawmut Avenue, Suite B
    La Grange, IL 60525
    United States
    Phone:
    (708) 579-0229
    http://www.onewaysafety.com/
  • RAECO
    135 Bernice Dr
    Bensenville, IL
    United States
    Phone:
    800-852-9795
    Fax:
    815-464-8720
    http://www.raeco.com/
  • U.S. Environmental Rental Corp
    781 Industrial Dr
    Elmhurst, IL 60126
    United States
    Phone:
    (630) 501-1847
    http://usenvironmental.com/

Indiana

  • AFC International, Inc.
    715 Almond St Southwest
    DeMotte, IN 46310
    United States
    Phone:
    (800) 952 3293
    Fax:
    (219) 987 6826
    http://www.afcintl.com/

Kentucky

Louisiana

Maryland

Michigan

Minnesota

  • Clarey's Safety Equipment
    3555 9th Street NW
    Rochester, MN 55901
    United States
    Phone:
    (800) 558 8009
    Fax:
    (507) 289 5213

Missouri

  • Day Star Safety
    203 E 14th Avenue
    North Kansas City, MO 64116
    United States
    Phone:
    (800) 421-6481
    Fax:
    (800) 421-6481
    https://www.daystarsafety.com/
  • OHA/ Reis Environmental
    11022 Linpage Place
    St. Louis, MO 63132
    United States
    Phone:
    (314) 426 5600
    Fax:
    (314) 426 3714
    http://www.reisenv.com/
  • Wise Safety & Environmental
    11022 Linpage Place
    St. Louis, MO 63132
    United States
    Phone:
    (314) 428-3100
    https://www.wisesafetyenv.com/

North Carolina

  • Enviro-Equipment, Inc
    11180 Downs Road
    Pineville, NC 28134
    United States
    Phone:
    888.274.8929
    Fax:
    704.588.5119
    http://www.enviroequipment.com
  • Rayco Safety Inc
    375 West Maple Street
    Yadkinville, NC 27055
    United States
    Phone:
    336-849-1000

North Dakota

  • Triple AAA Safety Training
    509 10th St SE
    WATFORD CITY, ND 58854
    United States

Nebraska

New Jersey

New Mexico

  • Farmington Fire Equipment & Safety
    6007 E Main Street
    Farmington, NM 87401
    United States
    Phone:
    (505) 327-1933

New York

  • Eco-Rental Solutions
    250 Clearbrook Road
    Elmsford, NY 10523
    United States
  • Eco-Rental Solutions
    75 Rockwood Street
    Rochester, NY 14610
    United States
    Phone:
    (855) ECO-RENT
    Fax:
    (585) 625 2366
    https://eco-rentalsolutions.com/
  • Northern Safety & Industrial
    P.O. Box 4250
    Utica, NY 13504
    United States
    Phone:
    1-888-201-6074
    https://www.northernsafety.com/
  • Safety Instruments, Inc.
    247 Route 100
    Suite 2004
    Somers, NY 10589
    United States
    Phone:
    (914) 301 5858
    Fax:
    (914) 301 5857
    http://www.safetyinstruments.com/

Pennsylvania

Tennessee

Texas

Utah

Virginia

Washington

Latin America
Argentina
  • Siafa S.R.L.
    Av. Juan Bautista Alberdi 5283 Pisos 1º y 2°
    C1440AAD C.A.B.A.
    Argentina
    Phone:
    +54 11 4684 2232
    Fax:
    +54 11 4684 1141
    http://www.siafa.com.ar/
Brazil

Minas Gerais

São Paulo

  • Agsolve
    Rua Dr Oswaldo Cruz, 764 Indaiatuba-sp 13334-010
    764 Indaiatuba-sp
    Indaiatuba - SP
    13334-010
    Brazil
    Phone:
    19 3825-1991
    https://www.agsolve.com.br/
  • Almont do Brasil Ltda
    Rua Horácio de Castilho, 284
    São Paulo - SP
    02125
    Brazil
    Phone:
    +55 11 3488 9300
    Fax:
    +55 11 3488 9316
    http://www.almont.com.br/
  • Yorgos Ambiental
    Rua Antônio de Barros, 2080 Vila Carrão
    Rua Antônio de Barros
    Vila Carrão - SP
    2080
    Brazil
    Phone:
    +55 11 2507-7340
    http://yorgos.com.br/
Chile
  • Safety Service
    Calle Merced #188
    P.O. Box 16193
    STGO-9 Santiago
    Chile
    Phone:
    +56 2 633 0114
    Fax:
    +56 2 639 4410
Colombia
  • High Tec Environmental Ltda
    Cra. 67 (Av. Boyaca) No 167 - 61 Of. 207
    Centro Empresarial Colina Office Park
    Bogota
    Colombia
    Phone:
    +57 1 671 3700
    http://www.hteltda.com/
Mexico

Jalisco

  • Seguridad Industrial Privada Gova, S.A. C.V.
    Batalla de Zacatecas No. 3311
    Tlaquepaque Jalisco 45590
    Mexico
    Phone:
    +52 33 3635 7172
    Fax:
    +52 33 3659 2705
    http://gova.com.mx/catalogo/
Panama

Republica de Panama

  • Rocayol Safety & Industrial Center
    Via Ricardo J Alfaro Villa de las Fuentas #2
    Via Principal 8-B
    Republica de Panama
    Panama
    Phone:
    +507 301 0085
    Fax:
    +507 301 0086
    http://www.rocayol.com/
Peru
  • Grupo Ecológico & Instrumental, S.A.C.
    Jr. Atusparia # 150, Depto. 301-302
    Lima 39 Elio Lima
    Peru
    Phone:
    +511 6225141
Trinidad and Tobago

Trinidad

  • ROSE Environmental Ltd
    Unit#7, LOT 2C Chootoo Road
    El Socorro
    Trinidad and Tobago
    Phone:
    +868 638 7673
    Fax:
    +868 675 1988
  • Safety Plus Ltd.
    27 Gomez Street
    San Fernando
    Trinidad and Tobago
    Phone:
    +868 653 8534
    Fax:
    +868 657 5194
    http://www.spltt.com/
Venezuela

Zulia

  • Industrial Fire Service C.A. (IFSCA)
    Calle san jose
    Maracaibo Zulia 4005
    Venezuela
    Phone:
    +58 265 631 4901
    Fax:
    +58 265 631 4793
Europe
Austria
  • VWR International GmbH
    Graumanngasse 7
    1150 Wien
    Austria
    Phone:
    +43 (0) 1 97 00 20
    Fax:
    +43 (0) 1 97 00 20
    http://www.vwr.at/
Switzerland
  • Contrec Technologies AG
    Riedstrasse 6
    8953 Dietikon
    Switzerland
    Phone:
    +41 1 746 32 20
    Fax:
    +41 1 746 32 29
    http://www.contrec.ch/
  • Life Safety Distribution GmbH
    Javastrasse 2
    8604 Hegnau
    Switzerland
    Phone:
    +41 (0) 44 943 4300
    Fax:
    +41 (0) 44 943 4398
    http://www.raesystems.eu/
Czech Republic
  • Chromservis s.r.o.
    Jakobiho 327
    10900 Petrovice
    Czech Republic
    Phone:
    +420 274 021 222+
    Fax:
    +420 274 021 220
    http://www.chromservis.cz/
Germany
  • ABGS GmbH
    Stephensonstraße 22
    01257 Dresden
    Germany
    Phone:
    +49 (0) 351 32 38 37 10
    Fax:
    +49 (0) 351 32 05 817
    http://www.abgs-gmbh.de/
  • Bernt Messtechnik GmbH
    Grunerstraße 133
    40239 Düsseldorf
    Germany
    Phone:
    +49 (0) 211 63 10 65
    Fax:
    +49 (0) 211 62 61 10
    http://www.berntgmbh.de/
  • Cyrus Safety GmbH
    Petersauerstrasse 34
    68307 Mannheim
    Germany
    Phone:
    +49 (0) 621 78 99 87 93
    Fax:
    +49 (0) 621 78 99 87 95
    http://www.curus-safety.com/
  • Fritz Massong GmbH
    Schießgartenweg 8
    67227 Frankenthal
    Germany
    Phone:
    +49 (0) 6233 36 50
    Fax:
    +49 (0) 6233 36 54 50
    http://www.massong.com/
  • Kilian Fire & Safety GmbH & Co. KG
    Franz-Betz-Straße 28
    94227 Zwiesel
    Germany
    Phone:
    +49 (0) 9922 80 25 85
    Fax:
    +49 (0) 9922 80 25 86
    http://www.kilian-brandschutz.de/
  • mk-marine GmbH
    Westkai 50
    27572 Bremerhaven
    Germany
    Phone:
    +49 (0) 471 97 22 70
    Fax:
    +49 (0) 471 97 22 727
    http://www.mk-marine.net/
  • Move Orange
    Timm-Kröger-Straße 421
    21680 Stade
    Germany
    Phone:
    +49 (0) 4141 41 20 82
    Fax:
    +49 (0) 4141 41 20 83
    http://www.moveorange.de/
  • Right SenseVasili Nedic
    Eichholzstraße 27
    42551 Velbert
    Germany
    Phone:
    +49 (0) 2051 8023300
    Fax:
    +49 (0) 2051 8023311
    http://www.right-sense.de/
Spain
  • RAE Systems Spain
    Avinguda del Remolar 31
    08820 el Prat de Llobregat
    Barcelona
    Spain
    Phone:
    +34 93 378 8352
    Fax:
    +34 9 378 8353
    http://www.raesystems.eu/
France
  • RAE Systems France
    336 Rue de la Fée des Eaux
    69390 Vernaison
    France
    Phone:
    +33 4 78 46 16 65
    Fax:
    +33 4 78 46 25 98
    http://www.raesystems.eu/
United Kingdom
  • Frontline Safety UK Ltd
    Unit F, 230 Parkway Point
    Springhill Parkway
    Glasgow
    G69 6GA
    United Kingdom
    Phone:
    +44 (0)141 89 01 150
    Fax:
    +44 (0)141 89 01 153
    https://www.frontline-safety.co.uk/
  • Resmar Ltd
    Kingstreet Industrial Estate
    Unit 27
    Middlewich Cheshire
    CW10 9LF
    United Kingdom
    Phone:
    +44 (0) 845 803 3399
    Fax:
    +44 (0) 1606 841954
    http://www.resmar.co.uk/

Bedford

  • Casella Measurement Regent House
    Regent House
    Wolseley Road
    Kempston
    Bedford
    MK42 7JY
    United Kingdom
    Phone:
    +44 (0) 1234 844 100
    Fax:
    +44 (0) 1234 841 490
    http://www.casellameasurement.com/

Lancashire

  • Ribble Environmental Ltd
    Gisburn Business Park, Gisburn Road
    Unit 3
    Gisburn
    Lancashire
    BB7 4JP
    United Kingdom
    Phone:
    +44 (0) 1200 44 58 04
    Fax:
    +44 (0) 1200 44 58 09
    http://www.ribble-enviro.co.uk/

Oxfordshire

  • RAE Systems UK
    D5 Culham Innovation Centre
    Abingdon
    Oxfordshire
    OX14 3DB
    United Kingdom
    Phone:
    +44 (0) 1865 40 83 68
    Fax:
    +44 (0) 1865 40 83 01
    http://www.raesystems.eu/
  • Shawcity Ltd Instrument House
    Unit 91-92
    Shrivenham Hundred Business Park
    Watchfield
    Oxfordshire
    SN6 8TY
    United Kingdom
    Phone:
    +44 (0) 1367 899 553,+44 (0) 1793 784 466
    Fax:
    +44 (0) 1367 25 32 00
    http://www.shawcity.co.uk/
Greece
  • Purcon Ltd
    146 Mihalakopoulou Ave
    11527 Athens
    Greece
    Phone:
    +30 2107 793231
    Fax:
    +30 210 7790300
    http://www.purcon.gr/
Croatia
  • Technomobil d. o. o.
    Zagrebačka cesta 145A
    10000 Zagreb
    Croatia
    Phone:
    +385 (0) 1 3040 111
    Fax:
    +385 (0) 1 3699 010
    http://www.tehnomobil.eu/
Hungary
Ireland

Dublin 15

  • Seridan Limited
    Coolmine Industrial estate
    Clonsilla
    Dublin 15
    Ireland
    Phone:
    +353 (0) 1 820 63 46
    Fax:
    +353 (0) 1 820 63 47
    http://www.seridan.com/
Israel
  • Emproco Ltd
    Southern Industrial Estate
    P.O.B 730, Hanapach St. 28
    Ashkelon
    Israel
    Phone:
    +972 8 6718187, +972 8 6744227
    Fax:
    +972 8 6714944, +972 8 6718186
    http://www.emproco.com/
Italy
Netherlands
  • RAE Systems Benelux
    2908 LC Capelle aan den IJssel
    Netherlands
    Phone:
    +31 10 442 6149
    Fax:
    +31 10 442 6148
    http://www.raesystems.eu/
Norway
  • Martin Bruusgaard & Co AS
    Løkketangen
    20
    1337 Sandvika
    Norway
    Phone:
    +47 67 54 93 00
    Fax:
    +47 67 54 93 31
    http://www.bruusgaard.no/
Poland
  • Eko-Efekt Sp. z o.o.
    Ulica Bolesława Prusa
    9
    20-064 Lublin
    Poland
    Phone:
    +48 (0) 81 747 43 53
    Fax:
    +48 (0) 81 740 33 45
    http://www.eko-efekt.pl/
  • OMC ENVAG Sp. z o.o
    Ulica Iwonicka
    21
    02-924 Warsaw
    Poland
    Phone:
    +48 (22) 858 7878
    Fax:
    +48 (22) 858 7897
    http://www.envag.com.pl/
Sweden
  • Scantec Miljö AB
    Box 238
    433 24 Partille
    Sweden
    Phone:
    +46 (0) 31 336 90 00
    Fax:
    +46 (0) 31 336 90 367
    http://www.scanteclab.se/
Turkey
  • Ege-Mar Teknoloji
    İcmeler Mah. Mazhar Sok. No:21/8 Tuzla
    21/8 Istanbul
    Turkey
    Phone:
    +90 216 494 52 66
    Fax:
    +90 216 494 52 36
    http://www.ege-mar.com/
Asia Pacific
Australia

Victoria

New Zealand

Auckland

  • APC Techsafe
    15 Puriri Street
    Unit 1
    New Lynn 0600
    New Zealand
    Phone:
    +64 9 827 6001
    Fax:
    +64 9 827 7897
    http://www.apc.co.nz/
United States

Illinois

  • U.S. Environmental Rental Corp
    781 Industrial Dr
    Elmhurst IL 60126, IL 60126
    United States
    Phone:
    630-501-1847
    Fax:
    630-501-1726
    http://usenvironmental.com/

Oklahoma

  • Jet Specialty Inc
    713 N. Morgan Rd
    Oklahoma City, OK 73127
    United States

Product Registration

Product Registration

Thank you for taking the time to register your RAE Systems product.

By registering your product, you can:

  • Receive notification of product upgrades or enhancements
  • Be alerted to Training classes in your area
  • Take advantage of special offers at our online accessories and consumables store, RAE MarketPlace US
*Contact Name:  
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Address 2:  
*City:  
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*Zip/Postal Code:  
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View our Privacy Policy.

RMA Service Request

RMA Service Request

How to Request a Return Material Authorization (RMA)

Customers can enter an RMA using an e-mail, phone call (for emergencies) or via the new RMA Portal (which replaces our legacy web case creation tool).

For first time users of the new portal, a new customer account and login credentials must be created. This is a one-time requirement that takes approximately 24 - 48 hours to complete. The Honeywell team recommends you begin the pre-registration process in advance of requesting your first RMA.

Please also note this is a shared portal amongst multiple Honeywell divisions and the equipment entry is the logic that indicates which business function processes the request.  To directly access the new RMA Portal click here.

Basic training on the new portal can be found here

A FAQ on the RMA portal can be found here

You may only log a request for an online RMA if you are based within North, South or Central America, Guam or the Caribbean Islands.

When requesting an RMA number, the following information must be provided:

  • Serial number of each unit being returned
  • Brief description of the problem for each unit
  • Contact, billing, and return shipment addresses
  • Billable payment process for any non-warranty repairs 

Please note: equipment shipped to repair without an RMA number or any product deviation to the RMA number will delay your repair from being processed and could result in the unit being returned to you without being serviced.

View our complete Service Programs offerings here.

RMA Service is available in USA only. For EMEA please contact our Customer Service EMEA:

Tel: 00800 333 222 44 (Freephone number)

Tel: +41 44 943 4380 (Alternative number)

Fax: 00800 333 222 55

Middle East Tel: +971 4 450 5852

GO TO ONLINE RMA

 

Training

RAE Systems Training

Courses and training for confident operation.

RAE Systems is committed to helping you feel confident and competent every time you use a RAE Systems product. Our training courses are designed to provide you with a complete understanding of RAE Systems products and services, including function, operation, maintenance, and more. Our experienced team of detector and monitor specialists can even create custom courses to be conducted at your facility.

Courses include:

  • Gas Detection Technologies
  • Product Focus – Benefits, Features, Operation
  • Service Certifications
  • User Training
  • Custom Training

Interested in scheduling a custom course, or looking for more information on our course schedule? Contact our US training team at DL-CA3UTraining@Honeywell.com.

For Training in EMEA please get in touch with our Customer Service EMEA:

Tel: 00800 333 222 44  (Freephone number)

Tel: +41 44 939 4380 (Alternative number)

Fax: 00800 333 222 55

Middle East Tel: +971 4 450 5852

Note: Dates and locations of all courses are subject to change.

Existing USA users log in here


Click Here For Courses Available In USA

Click Here For Courses Available In EMEA