Service and Technical Support are critical for getting the most out of your investment in a RAE Systems product. To insure that your experience with our products is the best it can possibly be we have implemented a worldwide service and support infrastructure to meet your needs.

At RAE Systems we are always prepared to help you with answers to your questions about technical applications, product operation, maintenance and calibration. Our professional team of technicians will help you with warranty and non-warranty service and maintenance.

If at any time you have any issues regarding service at RAE Systems please contact our Director of Customer Advocacy at customeradvocate@raesystems.com.

To contact RAE Systems Technical Support Team:

	Monday through Friday, 7:00am - 5:00pm PST
	tech@raesystems.com
	+1.888.723.4800 (toll free)
	+1.408.952.8461

Life-critical after hours support is available:

  +1.408.952.8200, select option 8

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Find information about upcoming Service Schools at RAE Systems.

RAE Systems' Technical Support is comprised of highly trained individuals that allow our technical support department to offer the following repair services:

	•	Repair all of our products and refurbishment to the latest manufacturing specifications
	•	Timely information on repair status
	•	Product upgrades
	•	Firmware upgrades
	•	Factory calibration to manufacturer specifications
	•	Service Programs designed to meet every need. From timely local support at factory-certified Authorized Service Centers to very cost-effective factory service
	•	Tailored Service Programs for special needs

The RAE Systems' Technical Support Department is available to help with all your gas detection questions:

	•	Technical Support on the use of RAE Systems' products
	•	Technical Questions regarding RAE Systems' software and equipment
	•	Factory Repair and Calibration Services
	•	Hear Customer Feedback about our products or services
	•	Service Contracts
	•	Product Demonstrations or Rentals