Customer Care

Support, service, and resources for gas detection systems.

Request Support

Request Support

RAE Systems offers genuine spare parts for all of its products.

Spare parts and expert service are available at most RAE Systems Distributors. If you are a distributor or an end-user that purchases directly from RAE Systems, spare parts are available through the normal sales process.

Many of these spare parts are available at our online RAE Parts Store

If you require assistance please contact our Technical Suport Centers at: 

USA Technical Information
Monday through Friday, 7am - 5pm PST
Toll Free: +1 888 723 4800
Phone: +1 408 952 8461

Technical questions? Please click here
Service RMA, please click here

After hours support is available.
Life-Critical is 24/7:
+1 408 952 8200, select option 8


EMEA Technical Information
Customer Service EMEA:
Tel: 00800 333 222 44 (Freephone number)
Tel: +41 44 943 4380 (Alternative number)
Fax: 008800 333 222 55
Middle East Tel: +971 4 450 5852

Software Updates

Featured Software Updates

Firmware Updates

Featured Firmware Updates

Service Centers

Service for RAE Systems products is available from RAE Systems direct or through our worldwide network of authorized distributors and service partners. To meet the unique requirements of various markets around the world, RAE Systems operates three regional Technical Support Centers. Please contact the support center in your geographic area for assistance.

North America
United States

Alaska

  • TTT Environmental
    4201 B Street
    Anchorage, AK 99503
    United States
    Phone:
    (907) 770-9041
    Fax:
    (907) 770-9046

Alabama

Arkansas

  • Northside Sales
    7115 E. Bethany Road
    North Little Rock, AR 72117
    United States
    Phone:
    (501) 945 0905
    Fax:
    (501) 945 3928

Arizona

  • Airgas On-site Safety Services
    3915 East La Salle Street
    Phoenix, AZ 85040
    United States
    Phone:
    (602) 459-3031

California

Colorado

Florida

Georgia

  • Safeware Inc.
    2445 Hilton Drive Suite 119
    Gainsville, GA 30501
    United States
    Phone:
    770-963-0207
  • United Safety
    2213 Oak Falls Lane
    Buford, GA 30519
    United States
    Phone:
    (404) 915-3554

Illinois

  • EES-Essential Equipment Solutions
    941 Enterprise Court
    St. Charles, IL 60174
    United States
    Phone:
    (630) 464 7996 x108
  • JJS Technical Services
    1900 E. Golf Rd. Ste 950
    Schaumburg, IL 60173
    United States
    Phone:
    (866) 455-7832
  • One Way Safety
    418 Shawmut Avenue, Suite B
    La Grange, IL 60525
    United States
    Phone:
    (708) 579-0229
  • RAECO
    135 Bernice Dr
    Bensenville, IL
    United States
    Phone:
    800-852-9795
    Fax:
    815-464-8720
  • U.S. Environmental Rental Corp
    781 Industrial Dr
    Elmhurst, IL 60126
    United States
    Phone:
    (630) 501-1847

Indiana

  • AFC International, Inc.
    715 Almond St Southwest
    DeMotte, IN 46310
    United States
    Phone:
    (800) 952 3293
    Fax:
    (219) 987 6826

Kentucky

Louisiana

Maryland

Michigan

Minnesota

  • Clarey's Safety Equipment
    3555 9th Street NW
    Rochester, MN 55901
    United States
    Phone:
    (800) 558 8009
    Fax:
    (507) 289 5213

Missouri

  • Day Star Safety
    203 E 14th Avenue
    North Kansas City, MO 64116
    United States
    Phone:
    (800) 421-6481
    Fax:
    (800) 421-6481
  • OHA/ Reis Environmental
    11022 Linpage Place
    St. Louis, MO 63132
    United States
    Phone:
    (314) 426 5600
    Fax:
    (314) 426 3714
  • Wise Safety & Environmental
    11022 Linpage Place
    St. Louis, MO 63132
    United States
    Phone:
    (314) 428-3100

North Carolina

Nebraska

  • Paramount Gas Products
    2840 South 70th Street, Suite 7
    Lincoln, NE 68506
    United States
    Phone:
    402-450-5129

New Jersey

New Mexico

  • Farmington Fire Equipment & Safety
    6007 E Main Street
    Farmington, NM 87401
    United States
    Phone:
    (505) 327-1933

New York

  • Eco-Rental Solutions
    75 Rockwood Street
    Rochester, NY 14610
    United States
    Phone:
    (855) ECO-RENT
    Fax:
    (585) 625 2366
  • Eco-Rental Solutions
    250 Clearbrook Road
    Elmsford, NY 10523
    United States
  • Northern Safety & Industrial
    P.O. Box 4250
    Utica, NY 13504
    United States
    Phone:
    1-888-201-6074
  • Safety Instruments, Inc.
    247 Route 100
    Suite 2004
    Somers, NY 10589
    United States
    Phone:
    (914) 301 5858
    Fax:
    (914) 301 5857

Pennsylvania

Tennessee

Texas

Utah

  • OHA/Reis Environmental
    1995 South 4490 West
    Salt Lake City, UT 84104
    United States
    Phone:
    (801) 978 3755
    Fax:
    (801) 978 9087
  • Safety West
    2500 South Decker Lake Blvd, #9
    West Valley City, UT 84119
    United States
    Phone:
    (801) 972 5800
    Fax:
    (801) 972 8572

Virginia

Washington

Latin America
Argentina
  • Siafa S.R.L.
    Av Rivadavia #9609
    C1407DZF Buenos Aires
    Argentina
    Phone:
    +54 11 4684 2232
    Fax:
    +54 11 4684 1141
Brazil
  • Agsolve
    Rua Dr Oswaldo Cruz, 764 Indaiatuba-sp 13334-010
    --
    Brazil
    Phone:
    19 3825-1991

São Paulo

  • Almont do Brasil Ltda
    Rua Horácio de Castilho, 284
    São Paulo - São Paulo
    02125
    Brazil
    Phone:
    +55 11 3488 9300
    Fax:
    +55 11 3488 9316
  • Yorgos Ambiental
    Rua Antônio de Barros, 2080 Vila Carrão
    São Paulo
    Brazil
    Phone:
    +55 11 2507-7340
Chile
  • Safety Service
    Calle Merced #188
    P.O. Box 16193
    STGO-9 Santiago
    Chile
    Phone:
    +56 2 633 0114
    Fax:
    +56 2 639 4410
Colombia
  • High Tec Environmental Ltda
    Cra. 67 (Av. Boyaca) No 167 - 61 Of. 207
    Centro Empresarial Colina Office Park
    Bogota
    Colombia
    Phone:
    +57 1 671 3700
Mexico

JALISCO

  • Seguridad Industrial Privada Gova, S.A. C.V.
    Batalla de Zacatecas No. 3311
    45590 Tlaquepaque Jalisco
    Mexico
    Phone:
    +52 33 3635 7172
    Fax:
    +52 33 3659 2705
Panama

REPUBLICA DE PANAMA

  • Rocayol Safety & Industrial Center
    Via Ricardo J Alfaro Villa de las Fuentas #2
    Via Principal 8-B Republica de Panama
    Panama
    Phone:
    +507 301 0085
    Fax:
    +507 301 0086
Peru
  • Grupo Ecológico & Instrumental, S.A.C.
    Jr. Atusparia # 150, Depto. 301-302
    Elio Lima Lima 39
    Peru
    Phone:
    +511 6225141
Trinidad and Tobago

TRINIDAD

  • ROSE Environmental Ltd
    Unit#7, LOT 2C Chootoo Road
    El Socorro
    Trinidad and Tobago
    Phone:
    +868 638 7673
    Fax:
    +868 675 1988
  • Safety Plus Ltd.
    27 Gomez Street
    San Fernando
    Trinidad and Tobago
    Phone:
    +868 653 8534
    Fax:
    +868 657 5194
Venezuela

ZULIA

  • Industrial Fire Service C.A. (IFSCA)
    Calle san jose
    4005 Maracaibo Zulia
    Venezuela
    Phone:
    +58 265 631 4901
    Fax:
    +58 265 631 4793
Europe
Austria
  • VWR International GmbH
    Graumanngasse 7
    1150 Wien
    Austria
    Phone:
    +43 (0) 1 97 00 20
    Fax:
    +43 (0) 1 97 00 20
Switzerland
  • Contrec Technologies AG
    Riedstrasse 6
    8953 Dietikon
    Switzerland
    Phone:
    +41 1 746 32 20
    Fax:
    +41 1 746 32 29
  • Life Safety Distribution GmbH
    Javastrasse 2
    8604 Hegnau
    Switzerland
    Phone:
    +41 (0) 44 943 4300
    Fax:
    +41 (0) 44 943 4398
Czech Republic
  • Chromservis s.r.o.
    Jakobiho 327
    10900 Petrovice
    Czech Republic
    Phone:
    +420 274 021 222+
    Fax:
    +420 274 021 220
Germany
  • ABGS GmbH
    Stephensonstraße 22
    01257 Dresden
    Germany
    Phone:
    +49 (0) 351 32 38 37 10
    Fax:
    +49 (0) 351 32 05 817
  • Bernt Messtechnik GmbH
    Grunerstraße 133
    40239 Düsseldorf
    Germany
    Phone:
    +49 (0) 211 63 10 65
    Fax:
    +49 (0) 211 62 61 10
  • Cyrus Safety GmbH
    Petersauerstrasse 34
    68307 Mannheim
    Germany
    Phone:
    +49 (0) 621 78 99 87 93
    Fax:
    +49 (0) 621 78 99 87 95
  • Fritz Massong GmbH
    Schießgartenweg 8
    67227 Frankenthal
    Germany
    Phone:
    +49 (0) 6233 36 50
    Fax:
    +49 (0) 6233 36 54 50
  • Kilian Fire & Safety GmbH & Co. KG
    Franz-Betz-Straße 28
    94227 Zwiesel
    Germany
    Phone:
    +49 (0) 9922 80 25 85
    Fax:
    +49 (0) 9922 80 25 86
  • mk-marine GmbH
    Westkai 50
    27572 Bremerhaven
    Germany
    Phone:
    +49 (0) 471 97 22 70
    Fax:
    +49 (0) 471 97 22 727
  • Move Orange
    Timm-Kröger-Straße 421
    21680 Stade
    Germany
    Phone:
    +49 (0) 4141 41 20 82
    Fax:
    +49 (0) 4141 41 20 83
  • Right SenseVasili Nedic
    Eichholzstraße 27
    42551 Velbert
    Germany
    Phone:
    +49 (0) 2051 8023300
    Fax:
    +49 (0) 2051 8023311
Spain
  • RAE Systems Spain
    Avinguda del Remolar 31
    08820 el Prat de Llobregat
    Barcelona
    Spain
    Phone:
    +34 93 378 8352
    Fax:
    +34 9 378 8353
France
  • RAE Systems France
    336 Rue de la Fée des Eaux
    69390 Vernaison
    France
    Phone:
    +33 4 78 46 16 65
    Fax:
    +33 4 78 46 25 98
United Kingdom
  • Frontline Safety UK Ltd
    Unit F, 230 Parkway Point
    Springhill Parkway
    Glasgow G69 6GA
    United Kingdom
    Phone:
    +44 (0)141 89 01 150
    Fax:
    +44 (0)141 89 01 153
  • Resmar Ltd
    Kingstreet Industrial Estate
    Unit 27
    Middlewich Cheshire
    CW10 9LF
    United Kingdom
    Phone:
    +44 (0) 845 803 3399
    Fax:
    +44 (0) 1606 841954

BEDFORD

  • Casella Measurement Regent House
    Regent House
    Wolseley Road
    Kempston
    Bedford
    MK42 7JY
    United Kingdom
    Phone:
    +44 (0) 1234 844 100
    Fax:
    +44 (0) 1234 841 490

LANCASHIRE

  • Ribble Environmental Ltd
    Gisburn Business Park, Gisburn Road
    Unit 3
    Gisburn
    Lancashire
    BB7 4JP
    United Kingdom
    Phone:
    +44 (0) 1200 44 58 04
    Fax:
    +44 (0) 1200 44 58 09

OXFORDSHIRE

  • RAE Systems UK
    D5 Culham Innovation Centre
    Abingdon
    Oxfordshire
    OX14 3DB
    United Kingdom
    Phone:
    +44 (0) 1865 40 83 68
    Fax:
    +44 (0) 1865 40 83 01
  • Shawcity Ltd Instrument House
    Unit 91-92
    Shrivenham Hundred Business Park
    Watchfield
    Oxfordshire
    SN6 8TY
    United Kingdom
    Phone:
    +44 (0) 1367 899 553,+44 (0) 1793 784 466
    Fax:
    +44 (0) 1367 25 32 00
Greece
  • Purcon Ltd
    146 Mihalakopoulou Ave
    11527 Athens
    Greece
    Phone:
    +30 2107 793231
    Fax:
    +30 210 7790300
Croatia
  • Technomobil d. o. o.
    Zagrebačka cesta 145A
    10000 Zagreb
    Croatia
    Phone:
    +385 (0) 1 3040 111
    Fax:
    +385 (0) 1 3699 010
Hungary
Ireland

DUBLIN 15

  • Seridan Limited
    Coolmine Industrial estate
    Clonsilla Dublin 15
    Ireland
    Phone:
    +353 (0) 1 820 63 46
    Fax:
    +353 (0) 1 820 63 47
Israel
  • Emproco Ltd
    Southern Industrial Estate
    P.O.B 730, Hanapach St. 28
    Ashkelon
    Israel
    Phone:
    +972 8 6718187, +972 8 6744227
    Fax:
    +972 8 6714944, +972 8 6718186
Italy
Netherlands
  • RAE Systems Benelux
    2908 LC Capelle aan den IJssel
    Netherlands
    Phone:
    +31 10 442 6149
    Fax:
    +31 10 442 6148
Norway
  • Martin Bruusgaard & Co AS
    Løkketangen
    20
    1337 Sandvika
    Norway
    Phone:
    +47 67 54 93 00
    Fax:
    +47 67 54 93 31
Poland
  • Eko-Efekt Sp. z o.o.
    Ulica Bolesława Prusa
    9
    20-064 Lublin
    Poland
    Phone:
    +48 (0) 81 747 43 53
    Fax:
    +48 (0) 81 740 33 45
  • OMC ENVAG Sp. z o.o
    Ulica Iwonicka
    21
    02-924 Warsaw
    Poland
    Phone:
    +48 (22) 858 7878
    Fax:
    +48 (22) 858 7897
Sweden
  • Scantec Miljö AB
    Box 238
    433 24 Partille
    Sweden
    Phone:
    +46 (0) 31 336 90 00
    Fax:
    +46 (0) 31 336 90 367
Turkey
  • Ege-Mar Teknoloji
    İcmeler Mah. Mazhar Sok. No:21/8 Tuzla
    Istanbul
    Turkey
    Phone:
    +90 216 494 52 66
    Fax:
    +90 216 494 52 36
Asia Pacific
Australia

Victoria

  • Active Environmental Solutions
    266 Bolton Street
    Unit 3
    Eltham VIC 3095
    Australia
    Phone:
    +61 3 9431 3500
    Fax:
    +61 3 9431 3577
New Zealand

AUCKLAND

  • APC Techsafe
    15 Puriri Street
    Unit 1
    New Lynn Auckland 0600
    New Zealand
    Phone:
    +64 9 827 6001
    Fax:
    +64 9 827 7897
United States

Illinois

  • U.S. Environmental Rental Corp
    781 Industrial Dr
    Elmhurst IL 60126, IL 60126
    United States
    Phone:
    630-501-1847
    Fax:
    630-501-1726

Oklahoma

  • Jet Specialty Inc
    713 N. Morgan Rd
    Oklahoma City, OK 73127
    United States

Product Registration

Product Registration

Thank you for taking the time to register your RAE Systems product.

By registering your product, you can:

  • Receive notification of product upgrades or enhancements
  • Be alerted to Training classes in your area
  • Take advantage of special offers at our online accessories and consumables store, RAE MarketPlace US
*Contact Name:  
*Company:  
*Address 1:  
Address 2:  
*City:  
*State/Province:  
*Zip/Postal Code:  
*Country:  
*Phone:  
Fax:  
*Email:  
*Product Serial Number:  
Date of Purchase:  
*Product Type:  
Why did you choose to purchase our product?
(control + click to choose more than one)
 

View our Privacy Policy.

RMA Service Request

RMA Service Request

Use RAE Systems’ Online RMA tool to request an RMA (Return Material Authorization) number for returning equipment for warranty and non-warranty repair. You may only log a request for an online RMA if you are based within North America, Central America, South America, Hawaii, Alaska, Guam, or the Caribbean Islands.

When requesting an RMA number, the following information must be provided:

  • Serial number of each unit being returned
  •  Brief description of the problem for each unit
  • Contact, billing, and return shipment addresses
  • Billable payment process for any non-warranty repairs (credit card numbers need to be phoned in.  No credit card numbers will be accepted via email).
 
Please note: equipment shipped to repair without an RMA number, or any product deviation to the RMA number, will delay your repair from being processed and may be returned to you without being serviced. View our complete Service Programs offerings, here

 

RMA Service is available in USA only. For EMEA please contact our Customer Service EMEA:

Tel: 00800 333 222 44 (Freephone number)

Tel: +41 44 943 4380 (Alternative number)

Fax: 00800 333 222 55

Middle East Tel: +971 4 450 5852

 

 

 

Training

RAE Systems Training

Courses and training for confident operation.

RAE Systems is committed to helping you feel confident and competent every time you use a RAE Systems product. Our training courses are designed to provide you with a complete understanding of RAE Systems products and services, including function, operation, maintenance, and more. Our experienced team of detector and monitor specialists can even create custom courses to be conducted at your facility.

Courses include:

  • Gas Detection Technologies
  • Product Focus – Benefits, Features, Operation
  • Service Certifications
  • User Training
  • Custom Training

Interested in scheduling a custom course, or looking for more information on our course schedule? Contact our US training team at DL-CA3UTraining@Honeywell.com.

For Training in EMEA please get in touch with our Customer Service EMEA:

Tel: 00800 333 222 44  (Freephone number)

Tel: +41 44 939 4380 (Alternative number)

Fax: 00800 333 222 55

Middle East Tel: +971 4 450 5852

Note: Dates and locations of all courses are subject to change.

Existing USA users log in here


Click Here For Courses Available In USA

Click Here For Courses Available In EMEA